FAQ
Frequently asked questions
Are estimates free?
Yes. A Plus Tile Installation provides free estimates after reviewing the project information and, when needed, visiting the site.
What types of projects do you handle?
We work on tile floors and walls, bathrooms, showers, kitchens, backsplashes, fireplaces, entries, commercial spaces, repairs and complete interior remodels.
Do you remove existing tile and prepare the surface?
Yes, when included in the approved scope. We evaluate removal, repairs, leveling, waterproofing and other preparation required before installation.
Who purchases the tile and installation materials?
The arrangement depends on the project. We can help calculate quantities and recommend installation materials, and the estimate can be prepared with or without complementary materials.
Do you take small repair projects?
Yes. We review projects ranging from individual repairs to complete remodels. The site conditions and scope determine the estimate and availability.
How long does a project take?
Timing depends on project size, existing conditions, approved scope and current schedule. We provide a clearer timeline after the site visit and estimate.
Do you work on residential and commercial projects?
Yes. We work with homeowners as well as contractors, property teams and businesses. Commercial requests can include plans, scope and bid deadlines.
Do you offer service in English and Spanish?
Yes. Project conversations and follow-up are available in English and Spanish.
What areas do you serve?
We are based in Aurora, Illinois, and review projects in other Illinois locations based on scope and travel requirements.
What does the warranty cover?
Warranty terms are reviewed according to the approved project scope and should be documented with the estimate or agreement.